Your AI support engineer.
End to end.
Zino answers your customers with live access to your Stripe, your database, your Sentry — and your actual code. Simple tickets it answers instantly, once it's earned that right. Hard ones arrive in Slack as a diagnosed draft. You stay in control of exactly how much it does alone.
"I was charged twice this month and I'm furious."
Hi — you're right, that second charge was a duplicate capture on a retry. I've refunded it; you'll see it in 3–5 days. Sorry for the scare.
One minute with Zino: instant where it's earned that right · human-approved where it hasn't.
Bots that guess invent policies. Then they send them.
Cursor's support bot invented a login policy that never existed. It went viral; paying users cancelled.
Air Canada was held liable for its chatbot's invented refund policy. A bot's words are the company's words.
Zino never guesses — it looks. And it never acts alone until it's proven it doesn't have to.
Helpdesk software organizes tickets for humans to answer. Zino answers them.
Answers everywhere your customers are
Email, website widget, in-app, Discord — even your API and MCP endpoint, because agents are customers too. One engine, every channel, the same grounded answer.
Knows your product — including the code
Connected to your docs, GitHub repos, changelog, and every past ticket. When a customer hits an error, Zino traces it to the line that threw it — then explains it in plain language.
Autonomy is earned — per category, in front of you
Every ticket type starts draft-first. As Zino's drafts ship unedited, its measured accuracy climbs. Cross the bar and that one category goes instant. Regress and it drops back automatically. Some categories — refunds beyond your cap, legal, angry customers — never graduate.
Everything autonomous was earned in front of you.
Debugs, files the bug, and follows up
Related tickets cluster and correlate with the Sentry issue behind them. Zino drafts the GitHub issue — stack trace, affected-customer list and all. And when the fix ships, it does the thing nobody remembers to: tells every affected customer.
Docs that fix themselves
When the same question keeps coming, the gap is in your docs. Zino spots the pattern and drafts the docs PR — so the next customer never has to ask.
Support becomes product intelligence
Every ticket is a signal. Zino ranks friction by the revenue behind it, flags churn risk, and quantifies feature requests — so your roadmap hears what support already knows.
Read-only by default. Every write action is capped and audited.
Optional self-hosted runtime. Your credentials never leave your network.
Every action Zino takes is logged, attributable, and exportable.
No training on your data. Ever. Your tickets stay yours.
Answer from help articles, guess the rest — and send the guess.
Organize tickets for humans to answer. Per-seat, per-resolution pricing.
Answers them. Flat price — gets cheaper per ticket as you grow.
Flat per company. No seats. No metering.
The investigation engine, draft-first.
- ✓Email + Slack cockpit
- ✓Full investigation engine
- ✓Knowledge loop
- ✓Draft-first, always
Everything, earning its way to instant.
- Engineer +
- ✓Website widget & in-app
- ✓Earned autonomy
- ✓Engineering loop
- ✓Fix-shipped follow-ups
Your infra, your keys, your controls.
- Autonomous +
- ✓Self-hosted runtime
- ✓Bring-your-own-keys
- ✓SSO + audit exports
Zino runs support for its maker's own SaaS — a production app with thousands of users. Every feature exists because a real ticket needed it. It's the system, productized.
What if Zino answers wrong at instant-level?+
Every autonomous answer goes to a post-hoc review queue. If accuracy regresses on a category, Zino automatically demotes it back to draft-first — no meeting required. You can also revoke any category's autonomy instantly.
What can it never do alone?+
Categories you lock never graduate to instant — refunds beyond your cap, legal questions, and angry or high-risk customers by default. These stay draft-first forever, no matter how accurate Zino gets.
When is the website widget available?+
On the Autonomous tier — and only after your categories have earned instant status in Slack. Early access starts with email + Slack so you watch the accuracy build before anything is customer-facing.
What access does it need? Is it read-only?+
Read-only by default: a read-only Stripe key, read-only database user, read scopes on Sentry and PostHog, GitHub read, and Gmail for support@. Every credential is scoped and revocable. Any write action is capped and audited.
Can it run on our infra?+
Yes — the On-prem tier ships a self-hosted runtime container with bring-your-own-keys. Your credentials and customer data never leave your network.